The empirical experience
Our methodology, the empirical experience tm is a 6 stage process that builds the capacity for sustainable change. It has been developed and refined with the aim to bring all stakeholders to a state where they believe that change is necessary, targets are realistic and buy-in is right for them.
We use an adapted version of our methodology for all of our projects as many of the outcomes that ensure successful transformation are just as relevant to delivering any project to budget and timely conclusion.
What you can expect at each stage
40% of transformation efforts still fail. A significant reason is lack of attention being directed towards acquiring a clear understanding of the existing situation -stakeholders, interdependencies, motivators - and the outcomes required at the onset. During ‘clarify’ we work with key stakeholders to make sure we have all the information needed to understand the programme and scope its roadmap.
Engagement is more than simple involvement. Itbrings with it a commitment to be a proactive and willing contributor, certain you are addressing priorities when allocating time and limited resources. Activities delivered during ‘engage’ ensure that anyone who could at anytime say ‘No’ is included and involved to the right level from the outset.
During ‘explore’ we work with a cross representative group of frontline experts who deliver the work on a day to day basis to thoroughly understand the current situation. We use whatever tools and techniques are most appropriate for your people and your objectives to build a shared understanding of what exists.
Workshops and events facilitated during ‘envisage' result in all participants gaining an understanding of what change will look like and the steps needed to deliver it.
During ‘implement’ what was envisaged is rolled out as a pilot within a controlled environment. This is the time for everyone to check that there are no unintended consequences of what was envisaged. We use the well tested ‘experiment, check, revise’ technique to ensure the benefits of the transformation do not create downsides somewhere else.
As practitioners who make the journey with you, we ensure that by the time we handover an assignment your people are confidently in the driving seat. They will have the skills, experience and attitudes necessary to embed change.